Refund Policy

Shipping

Domestic Shipping
a. We deliver orders from within Pakistan using reputable courier companies such as Postex Courier or Trax Courier, as well as our own delivery riders.
b. Orders will be delivered to the address provided at checkout on https://azaiahatelier.com

within 2–3 days of placing the order. This timeline is tentative, and we are not liable for delays caused by events outside our reasonable control.

Complaints

For any complaints or queries regarding our website, products, or services, please contact us at [phone number] or store@azaiahatelier.com

. We aim to respond within 1–2 days of receiving your complaint.

If your complaint concerns a defective or incorrect product, please provide complete evidence such as receipts, pictures, or videos of the product received.

Cancellations

Orders can be canceled within 12 hours of placement. After this period, cancellation requests cannot be entertained.

Returns, Exchanges, and Refunds

  1. We operate a no return, exchange, and no refund policy, except in cases where the goods received are incorrect, defective, or damaged.

  2. All returns must be sent via courier to [address].

  3. Returns are accepted within 7 days of placing an order on https://azaiahatelier.com

  • Returned items must be in a condition suitable for resale.

  • Refunds for returned goods in saleable condition will be credited within 7 days of receipt.

  • Alternatively, we may provide store credit to exchange the returned item for other products of the same value from our website.

  • Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, the cost of return shipping will be deducted.

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